Mediation Services

Crisis Intervention
Counselors mediate on behalf of tenants to resolve emergencies such as illegal eviction, lockout, utility shut-off, or improper seizure of personal property that threaten their housing.

Rental Repair Assistance
Through advocacy and mediation, the Renters’ Rights Assistance Program helps low-income renters enforce their right for repairs of conditions that threaten health or safety.

Eligibility: Crisis intervention clients must be Travis County residents and not exceed income guidelines. Rental repair assistance is available only to Austin residents who do not exceed income guidelines.

Fees: No charge.

Procedures: Call 512-474-1961 for an initial phone interview and assessment.

For those requiring interpreter services, please review our scheduling policy here .

Austin Tenants’ Council • 1640-B East 2nd Street • Austin, TX 78702 • 512.474.7006