Telephone Counseling

The Telephone Counseling Line provides education and information regarding residential tenant-landlord disputes. Lines are busy, and callers are encouraged to keep trying. Phones are answered by trained housing counselors who offer options, refer callers to other agencies, or suggest legal assistance through Legal Aid, lawyer referral services, etc. The counselors can discuss tenant-landlord rights and responsibilities as described in the Texas Property Code and other sources. However, no attorneys are on staff and ATC counselors cannot offer legal advice. Anyone needing legal advice should contact an attorney.

Eligibility: Telephone counseling services are available to Travis County residents.

Fees: No charge.

Procedures: Call 512-474-1961 to speak to a housing counselor. The telephone counseling line is open Monday to Friday from 9 a.m. to 12 p.m. and Monday to Thursday from 1 p.m. to 4 p.m.

For those requiring interpreter services, please review our scheduling policy here .

Austin Tenants’ Council • 1640-B East 2nd Street • Austin, TX 78702 • 512.474.7006