Contact Us
Telephone Counseling: 512-474-1961 (Monday through Thursday from 9 a.m. to 12 p.m. and 1 p.m. to 4 p.m, and Friday from 9 a.m. to 12 p.m.)
Appointments: 512-474-7006 (Monday through Thursday from 1 p.m. to 4 p.m.)
Fax: 512-474-0197
ATC is funded by the City of Austin, Travis County, Department of Housing and Urban Development, and agency fundraising efforts.
The Austin Tenants’ Council as a subrecipient of the City of Austin is committed to compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973, as amended. Reasonable modifications and equal access to communications will be provided upon request. Please call 512-474-1961 (voice) or Relay Texas at 1-800-735-2989 (TDD) for assistance.
The City does not discriminate on the basis of disability in the admission or access to, or treatment or employment in its programs and activities. Dolores Gonzalez has been designated as the City’s Section 504/ADA Coordinator. Her office is located at 505 Barton Springs Road, Suite 600. If you have any questions or complaints regarding your Section 504/ADA rights, please call the Section 504/ADA Coordinator at 974-3256 (voice) or 974-2445 (TTY).
Client Grievance Procedure
All persons requesting services at the Austin Tenants' Council have the opportunity to complain about any of those services. If you feel that you have not been treated properly or have not been given proper information, you may speak directly to the Director of the Austin Tenants' Council (ATC) about your grievance. If you do not receive satisfaction at that level, you may submit a written grievance to the ATC Board of Directors. Address correspondance to: Chairperson, Board of Directors. Austin Tenants' Council. 1640-B E. 2nd Street., Suite #150, TX 78702.